Shipping policy

Shipping Policy

Processing time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email when your order is placed and a second email with your tracking number once it ships.

Delivery time

Once shipped, orders are delivered within 7–15 business days, depending on your location.

These estimates are not guaranteed. Carrier delays, weather, holidays or peak seasons can occasionally add a few days.

Shipping costs

Shipping is free on every order. Any cost is always shown at checkout before you pay.

Where we ship

We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. If your country is not available at checkout, please contact us.

Customs and duties

Any customs fees, import duties or taxes charged by your country, if applicable, are the responsibility of the customer.

Tracking your order

You can follow your package with the tracking link in your shipping confirmation email. Tracking may take 24–48 hours to show updates after the label is created.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible: we can update it only if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages

If your tracking has not updated for 7 business days, or your order has not arrived 20 business days after shipping, contact us and we will work with the carrier to locate it or send a replacement.

Contact

Questions about your shipment? Email myfluffy@use.startmail.com and we will reply within 1–2 business days.